Minimum order value

The minimum order value per order is € 100.00 net value of goods.
If the value is less, we have to charge an additional processing fee of € 50.00. The position will remain in your shopping cart until the net value of the goods is reached.

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Minimum order quantity

The minimum order quantity for most articles is 0.100 kg.
Some articles have a fixed pack size that can't be changed.

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Shipping methods

We offer different shipping methods depending on the country. You'll find the selection in the order overview. If possible, the cost of delivery will be displayed directly.

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Terms of payment

We offer the following payment terms:

• Payment in advance (pro forma invoice)
• Payment by invoice
• Payment by direct debit (SEPA direct debit mandate)

New customers receive a pro forma invoice for prepayment for their first order. For subsequent orders the customer account will automatically be switched to the payment term invoice.

You are also welcome to send us a direct debit. In this case, please send us the completed SEPA direct debit mandate, which you can download here.

Other payment methods are currently not possible.

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Delivery time

We usually need 3-5 working days from receipt of the order to dispatch. The delivery time depends on the selected shipping method and the recipient country. Within Germany, the goods are usually delivered in 1-2 working days.

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Batch-related Article Documents

You can download detailed instructions here.

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Order of Samples

You're able to order up to 10 samples (approx. 10 grams) free of charge.
However, if you require a large number of samples please contact us by email verkauf@galke.com

If you require larger samples we will be happy to offer you these for a fee. In this case, please also contact us at the above email address.

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Explanation of Express and priority costs

Only for deliveries within Germany:

DPD Express 6 pm:	regular parcel costs + € 10.00 per parcel. In addition we charge a prioritisation fee of €10.00 per express order.
DPD Express 12 am:	regular parcel costs + € 15.00 per parcel. In addition we charge a prioritisation fee of €10.00 per express order.
DPD Express 8:30 am:	regular parcel costs + €47.00 per parcel. In addition we charge a prioritisation fee of €10.00 per express order.

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Explanation of pricing system

For quantities of 50 kg or more per article, you are welcome to ask for a special price. Email: verkauf@galke.com.

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